Viking Cruise Lines - Booked and paid for trip in May 2013. Part of trip cancelled Jan. 2014

They cancelled the Tibet portion of the trip I was supposed to go on in March of 2014, we could still go on the China portion with a partial refund, then they changed my air which I had paid for last summer as well and paid extra to go on Delta and they put me on United with no offer of refunding me the extra which I paid for the business class tickets on Delta in fact refused to do so saying that was the price even though I could have purchased those same tickets $500 cheaper with them last summer.No offers of apology or reimbursement for the inconvenience.

Paid over $200 for Visa SVC which they refuse to refund for as well.Little regard for customer.

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More Review Details

Monetary loss:
$1000
Product or service
Viking Cruise
Review category
Cruises and Ships
Review rating
3 out of 5
review #468508 by anonymous
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elvira2014

Jan 07, 2014 #769919 Toronto, Ontario

We also had problems with Viking. We had paid for a trip in Dec/12 for May/13 for our 50th wedding aniversay. When we arrived at Pearson and checked in we were advised we wre on stand-by. We did get on the plane but you imagine *** worried we were. If we didn't make this flight we would have missed our connection for the cruise. When we lodged a complaint Viking said it was Air Canada's fault and vica versa.

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